Listening is the skill that is critical for sales and business success.
Effective listeners know strategies to send and receive the intended message.
Most untrained listeners are unaware of the obstacles that interfere with effective communication strategies. Trained listeners listen for clues, know what the clues mean, and use the clues to improve understanding and communication in business.
Learning Objectives
- Discover strategies to make it easier for customers to hear you and your business message
- Discover what to listen for in your business communication so you are better able to achieve your objectives
- Explore how to avoid customer misunderstanding
- Explore what makes listening so difficult and how to avoid the obstacles to effective listening
- Identify how to address sources of noise in the listening process so you can maximize your business results
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