LASER LISTENING
Hearing What People
Mean
Time: 1- 1 1/2 hour, 3 hours, or 1 day
format
Seminar Description: One of the greatest needs is for people to be
heard. Listening is the skill that is critical for sales and business
success. Most untrained listeners hear 30% of what is said and retain only
10% a week later. This interactive class teaches the skills to be a better
listener. Listeners need to understand the clues they should be listening
for, what the clues mean and how to use the clues to improve understanding
and communication in business. Effective sales training includes honing
and improving listening skills. Listening is critical for business
success.
Goals: To develop listening skills that create rapport and increase
effective communication.
Results: Participants learn how to apply the listening process at work. They
know how to modify their behavior to improve their listening
skills.
Participants: Sales personnel, educators, customer service
personnel, and management personnel
Course
Content
-
What is the listening
process?
The responsibilities of a listener and a
speaker
-
Understanding the barriers to
listening
Speaker generated
Listener generated
Words
that decrease/increase communication
-
Understanding listening
filters
Matchers/mismatchers
Big picture/small
picture
-
What good
listeners do
How to look like you are listening
How to
sound like you are listening
How to act like you are
listening
-
Knowing
what to listen for
The sound of confidence
Nonverbal
Communication
Interest
Key words
Personality style: Using voice
tone, pace, gestures
Nonverbal Communication
Thought processing
(auditory, visual, kinesthetic)
-How information is
processed
-How to use the
information
-
Applying
listening skills
Goals for active listening at work
How
to be a better listener
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