How to hear what your customers mean and how to send a message that’s easier to understand.
Hearing What People Mean
Time: 1- 1 1/2 hour, 3 hours, or 1 day format
Seminar Description: One of the greatest needs is for people to be heard. Listening is the skill that is critical for sales and business success. Most untrained listeners hear 30% of what is said and retain only 10% a week later. This interactive class teaches the skills to be a better listener. Listeners need to understand the clues they should be listening for, what the clues mean and how to use the clues to improve understanding and communication in business. Effective sales training includes honing and improving listening skills. Listening is critical for business success.
Goals: To develop listening skills that create rapport and increase effective communication.
Results: Participants learn how to apply the listening process at work. They know how to modify their behavior to improve their listening skills.
Participants: Sales personnel, educators, customer service personnel, and management personnel
What is the listening process?
The responsibilities of a listener and a speaker
Understanding the barriers to listening
Words that decrease/increase communication
Understanding listening filters
Big picture/small picture
What good listeners do
How to look like you are listening
How to sound like you are listening
How to act like you are listening
Knowing what to listen for
The sound of confidence
Personality style: Using voice tone, pace, gestures
Thought processing (auditory, visual, kinesthetic)
-How information is processed
-How to use the information
Applying listening skills
Goals for active listening at work
How to be a better listener
Posted in: Skills Development Seminars